"Good afternoon! The knife came in earlier today, just as expected. I completely agree with your point about customer service. I find that a lot of establishments (and larger online retailers) lose out on the 'personal touch' so being able to speak with someone every step of the way has been extremely reassuring.
For the knife itself, I was extremely impressed by the packaging and opening the box felt like a premium experience. Opening action is smooth and the weight feels perfect. The fit and finish is excellent and the overall quality is amazing. I couldn't be happier. This was my first ER knife but it definitely won't be my last.
I will definitely be in contact for my next purchase. Thank you for all that you do." H.M.
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