I ordered the RAO AVIO on a Sunday after talking to xtreme knives several times that day. Which I think is a little above and beyond the call of duty especially since the next day was a holiday. I was walked through how to get the discount i was looking for by Nancy. Me being the smart online shopper that i am ( haha not) of course I screwed that up right off the get go. Even though the order had already been sent, I receive an email from Nancy on Monday, which was a holiday, asking if I meant to make the order without doing the discount and then she had it all set up to fix my mistake and give me the discount even though she did not have to.Tuesday morning I received an email and shipping info from Nancy. By Friday I had the RAO AVIO in my hand. I would just like to say this knife is everything I hoped for and more. The customer service (i.e. Nancy) was second to none, a 12/10 in my book. The quality and craftsmanship are superb. Probably the best online shopping experience of my life. Nancy I cannot thank you enough for all the help, you are the reason this sale went as smooth as it did. I just wish more companies ran like yours. Customer service alone would be a good enough reason to be a repeat customer, add in the bad a** RAO AVIO and its a no brainer, I will be ordering all my knives from Nancy from here on out. And the only constructive criticism I can give is " if it ain't broke don't fix it", you guys should not change a thing, running like a well oiled machine. I can not thank Nancy enough for all the hard work she put in with my sale. Thanks for everything." J.W.
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