Due to an increase in fraudulent orders, with some exceptions, we are no longer filling orders that are billed to one address and shipped to another. This does not apply to overseas Military Personnel or longtime customers. We are sorry but we cannot send the package to the shipping address. We can fill the order if we send it to the billing address.
Concerning Military Personnel: both the shipping and bill to addresses should have the same person's name. With some exceptions, we do not fill orders when the shipping name and the billing name are different.
For USA PayPal orders, we do not fill the order if the following is noted:
Shipping Address: Unconfirmed
For foreign customers using PayPal, we need you to be a "Verified Buyer"
When an order is paid with a check, there will be a shipping delay of ten days due to bank's policy.
ALL INSURED PACKAGES GOING TO A USA NON-MILITARY ADDRESS WILL REQUIRE A SIGNATURE FOR DELIVERY UNLESS YOU REQUEST "NO SIGNATURE". All shipments to an apartment, suite, etc. will always be sent with a signature required. If you request “no signature”, Xtreme Knives will not be held responsible for any package that is lost, or stolen after delivery. We will not replace the missing item(s) nor refund your payment.
INFORMATION FOR OUR FOREIGN CUSTOMERS: before you order, check with your Customs Department to determine the amount you will have to pay for fees, taxes, etc. to get your knife. You also need to find out if the knife is legal in your Country, and therefore, will be released by your Customs Department to you. If the knife is confiscated, stolen, or not returned to us in pristine condition, WE WILL NOT REPLACE THE KNIFE AND WE WILL NOT REFUND YOUR PAYMENT. Also, please do not ask us to change the amount of your purchase on the Customs' paperwork.
IF AN ITEM IS OUT-OF-STOCK: please email or call to have us put you on a list to be notified when it is back in stock.
|It is the responsibility of the buyer, not Xtreme Knives, to determine and follow all local, state, federal and international laws and ordinances regarding the purchase, possession, and use of any item purchased from us.|
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